COVID Screening

All visitors to our clinic will be screened on booking and on entry into the office. If you screen positive for risk of COVID-19 infection, you will be asked to reschedule your appointment until it can be confirmed that you have screened negative.

 

Appointments

All visits to the office must be scheduled. We are always here for you. In order to minimize the number of visitors at any one time and for contact tracing purposes we will be asking you to make an appointment for not only examinations but for eyeglasses fitting, adjustments and repairs. If you call us from our parking lot for a repair, we will do our best to accommodate you.

 

Physical Distancing

We have increased our clinic hours and decreased the number of available appointments to decrease the number of visitors in our clinic at any one time. When it is time for your appointment, you will be taken directly to our examination area.

 

PPE

Rest assured, we are the same friendly faces behind those masks and face coverings. All team members will be wearing protective equipment. We will insist that you wear a mask as well. Please arrive to your appointment with a mask.

 

Disinfection

You will be asked to clean your hands on arrival into our clinic. We have expanded our clinic cleaning cycles to include all surfaces that could potentially transmit COVID-19. We still want you to find a frame you love but each frame you try on will be sterilized when you are done.

 

Screening Questions

We are required to ask you the following Ministry of Health COVID-19 screening questions. If you answer ‘YES’ to any of these questions, please call us in advance of your scheduled appointment so we can discuss it with you.

Q1   

Have you travelled outside of Canada in the past 14 days?

Q2

Have you tested positive for COVID-19 or had close contact with a confirmed case of COVID-19 without wearing appropriate PPE?

Q3

Do you have any of the following symptoms:

  • Fever
  • New onset of cough
  • Worsening of chronic cough
  • Shortness of breath
  • Difficulty breathing
  • Sore throat
  • Difficulty swallowing
  • Decrease or loss of sense of taste or smell
  • Chills
  • Headaches
  • Unexplained fatigue / malaise/ muscle aches
  • Nausea / vomiting, diarrhea, abdominal pain
  • Runny nose, nasal congestion without other known cause